Frequently asked questions

Short, calm answers — grouped by what you're trying to do.

What is eJoin?

Starting & stopping a flow

How lines and spots begin, pause, and close — without losing guests already waiting.

Joining as a guest

Spots, tables & capacity

Operators & staff

Setup & admin

Notifications & device

Pricing & access

Privacy & data

Worked examples

How to launch an event →

Frequently asked questions

Starting & stopping a flow

How do I stop or close a flow?

What is InstaQ™?

What's the difference between pausing and closing?

What's the difference between Getting ready and Closing?

Can I reopen a flow after closing it?

What happens to guests already waiting when I switch to Closing?

Can I run multiple lines at the same venue?

Joining as a guest

Do I need an account to join a line?

What happens if I close the browser?

How will I know it's my turn?

Can I leave a line and rejoin later?

Why am I seeing "Coming up soon"?

What does the 4-character code on my ticket mean?

I closed the app — will I miss my turn?

Can I follow a venue?

Spots, tables & capacity

What's the difference between a line (eLine) and Spots?

Can guests be in multiple lines at once?

How do Spots waitlists work?

What happens if I miss my Spot?

Can I split a Spot ticket for my group?

What's a table in eJoin?

Can I transfer my Spot to a friend?

Operators & staff

Can I prioritize a guest?

What's the difference between Serve ASAP and Move forward?

How do I prioritize a whole group?

What does the orange Getting ready state mean for my staff?

What if a guest doesn't show up when called?

How do I hand a session to another operator?

What is Replay and when should I look at it?

What is a Wave?

How does WeQ keep a line flowing without staff?

Setup & admin

What's the fastest way to set up a venue?

What's an Area vs a Coordination?

How do I make a coordination private?

Can I change a coordination type after creating it?

What's a roaming asset?

Notifications & device

How do I install eJoin on my phone?

Why didn't I get a notification?

What's eBuzz™?

Does eJoin work offline?

Pricing & access

How much does eJoin cost?

What actually consumes Live Reserve?

Are there limits on lines or guests?

Privacy & data

What is EvenFlow™?

Do you track guests?

Can I delete my account and data?

Who can see my position in line?